INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

It's important to note that the product you receive may vary slightly in colors from the picture due to factors like lighting, camera settings, and minor manufacturing differences. However, we strive to ensure that the product you receive closely matches the image provided. If you have any specific concerns or questions about a particular product, feel free to reach out to our customer support team for more information. Your satisfaction is our priority.

Where can I view my sales receipt?

You can typically view your sales receipt in one of the following ways:

  1. Email: Check your email inbox for a confirmation email or sales receipt. It's often sent to the email address you provided during the purchase.

  2. Account Dashboard: If you created an account during your purchase, log in to your account on the website or platform where you made the purchase. Many websites have a "Order History" or "My Account" section where you can access your past receipts.

  3. Paper Receipt: If you made an in-store purchase, your sales receipt should be provided to you at the time of purchase. Keep this physical copy for your records.

  4. Contact Customer Support: If you can't find your receipt through the above methods, consider reaching out to the store or service's customer support. They can often assist in providing a duplicate receipt or details of your purchase.

Remember, it's essential to keep your sales receipts, especially for warranty, return, or tax purposes.

How can I return an item?

Returning a Product is typically straightforward. Here are the general steps to follow:

  • Review the Return Policy: Start by reviewing the return policy of the store or online retailer where you made the purchase. Return policies can vary, so make sure you understand their specific rules regarding returns.
  • Prepare the Item: Ensure that the item is in its original condition, with all packaging, tags, and accessories intact. Most return policies require the item to be in resalable condition.
  • Find Your Receipt: Locate your sales receipt or proof of purchase. This is usually required to process a return.
  • Contact Customer Service: Reach out to the store's customer service, either through their website, email, or phone. Inform them of your intention to return the item and follow their instructions.
  • Return Method: The store may provide you with a return label to ship the item back if it was an online purchase. If it was an in-store purchase, they might direct you to the nearest physical location for the return.
  • Pack and Send: If returning by mail, carefully pack the item, attach the provided label, and send it back within the specified timeframe.
  • Processing and Refund: Once the store receives the returned item, they will inspect it to ensure it meets their return policy. If everything is in order, they will process your refund or exchange.
  • Keep Records: Throughout the process, it's essential to keep records of your communication with the store, including any tracking numbers or return confirmation emails.

Please note that the return process may vary depending on the specific store's policies and whether you're returning an item bought online or in a physical store. Always make sure to check the store's return policy and follow their instructions to facilitate a smooth return.

Will you restock items indicated as “out of stock?”

Restocking items that are currently "out of stock" depends on the store's inventory management and product availability. While we do our best to keep our products in stock, there are factors that can affect restocking, such as demand, supplier availability, and production schedules.

To find out if a specific item will be restocked, I recommend reaching out to our customer service team or checking our website or store for updates. We often provide information on restocking dates or alternatives if a product is temporarily unavailable. Your satisfaction is important to us, and we'll do our best to assist you in finding the products you need.

When I can receive my order

The estimated delivery time for your order depends on several factors, including the shipping method you selected, your location, and the processing time of the store or online retailer, usually, it takes 3 working days for Cairo and Giza and 5 working days for the rest of Egypt Cities.

Check Order Confirmation: Review the order confirmation email you received after making your purchase. It often contains an estimated delivery date or a tracking number.

Contact Customer Support: If you don't have this information or need a more specific delivery estimate, you can contact the store's customer support. They can provide you with details on the status and expected delivery date of your order.

Please note that unexpected delays can sometimes occur due to factors like weather conditions, high order volumes, or other logistical issues. If you need your order by a specific date, it's a good idea to order well in advance and consider any potential delays.

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